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FAQ

 

Product Information

To our knowledge, our underwear do not shrink.

Underwear is one of the most washed items in our lives. We’ve designed our product to be thrown in a cold wash and then tossed in the dryer - it’s that simple.

Of course! We are so confident that you will love your experience wearing Versaley that we have a 100% Satisfaction Guarantee. However, if you feel our Versaley products do not meet your expectations you can get your money back within 30 days of purchase. 

Orders & Payments

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found under the title of each product then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

We are accepting Paypal Payments and also Credit Card payments. All payments are processed through Paypal Express Checkout Processor and for credit card payments, you are not obligated to create a Paypal account. Paypal Express Checkout is the most secure and well-known payment processor.

Absolutely! We use SSL security to ensure all your personal information is encrypted. We accept paypal as the only payment method due to the high security it provides during the whole checkout process.

If this happens to you, just email us as soon as you can and we MIGHT be able to care of it. However, we can't make any promises. If your order has already been shipped, we'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

Upon placing your order, please allow 1-3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order in your email address. You may also visit our website at any time and click on our TRACK YOUR ORDER page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Shipping

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

For domestic orders in the United States, it will normally take 10 to 15 business days. For International orders, please allow up to 15 - 20 business days depending on your location. 

Please check your SPAM folder to see if your confirmation email was sent there, if not please feel free to contact us.

You will get a tracking number in your email address once your order has been shipped, please verify your Email spam folder to make sure you receive your tracking number, you can contact us if you didn't find it.

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