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No worries with after-sales. We have a friendly customer service team to resolve all your concerns.
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. Versaley will accept your return of unworn, unwashed and defective merchandise by mail.
Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Reduced price merchandise with "Final Sale" in the description may not be returned or exchanged. Merchandise without an original receipt with a selling price on the date of the return that is deemed "Final Sale" may not be returned or exchanged. Final sale merchandise may not be returned or exchanged.
1. Please contact Customer Service of emailing us at info@versaley.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24-48 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Please drop off your package at the local USPS office.
Please do NOT return your order by UPS or Fedex, we may not be able to receive the return and no refund will be made.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account.
1.The time frame for return & exchange must not exceed 30 days from when the original order was received.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. Note: The original shipping fee and insurance are non-refundable.
If you wish to return the items to the nearest return address, please Contact Us
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
There are two types of order cancellations.
1. Canceling an unpaid order.
An unpaid order will be canceled automatically after 24 hours.
2. Canceling a paid order.
To cancel a paid order, you will need to submit a ticket here within 24 hours of ordering and send all the necessary information.
Please note that orders can only be edited or canceled within 24 hours of ordering and that any orders that have already been packed or shipped can no longer be canceled. Then please wait for your package to arrive and you may either keep it or contact us to arrange "return for refund".