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Ex: Shipping and return policies, size guides, and other common questions.
Our goal is to offer you the best shipping options no matter where you live!
Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
By purchasing from versaley.com you agree with this policy.
Versaley SHOP is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.
Step 1 – Order is placed
Step 2 – Order is processed - please refer to Processing Time
Step 3 – Order ships - please refer to Transit Time
Step 4 – Order is delivered
Orders are processed and shipped Monday – Friday from our warehouse. Orders placed on holidays or weekends will begin processing the next business day. Orders are processed and shipped within 24 hours . If items in your order are out of stock or delayed for shipping we will notify you by e-mail.
||8~14 Business Days
||3~8 Business Days
*Spend $60 to get Free Standard Shipping
ORDER MAY DELAY
For our customer and staff safety, all parcel will be sterilized at logistic center. during the special period affected by the outbreak of COVID-19, current delivery times are running longer than our usual fast, reliable shipping.
Please kindly understand the longer shipping term and sorry for keep you waiting. Take care and stay healthy.
The delivery time also may be longer than stated during the high season and (national) holidays. Versaley Shop does not take responsibility for the delivery delays that happen due to third-party services.
Versaley Shop will not be responsible for lost products if an incorrect address is provided.
Should your product not show up, or arrive damaged, please contact us
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Customers are responsible for customs duties and taxes for all International orders.
WILL MY ORDER BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please contact us if you have any further questions.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! Versaley SHOP provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
For any questions regarding your order, you can email us at firstname.lastname@example.org . Be sure you provide your name and order number for us to quickly assist you.